Privacy Policy

1. Who we are

This website, oppositelock.co.za, is run by Resolve Skill Works (Pty) Ltd t/a Opposite Lock Africa (registration number 1999/015833/07), RSC Building, 30 Industry Road, Clayville, Olifantsfontein, 1666 (“we”, “us”, “our”). We are the responsible party for the personal information described here, under the Protection of Personal Information Act 4 of 2013 (POPIA).

Our Information Officer is Darrell van Zeil, who you can reach at info@oppositelock.co.za or 011 697 0001.

2. What we collect

• Orders: your name, email address, phone number, billing and delivery address, what you bought and what you paid. Card details are entered on our payment provider’s secure page. We do not see or store your card number.
• Your account: if you create one, your login details, saved addresses and order history.
• Quote and enquiry forms: your name, email address, phone number, your vehicle, the product you asked about and your message.
• Your vehicle: if you save a vehicle on the site, it is stored in your browser so we can show parts that fit it.
• Newsletter: your email address and name, if you sign up.
• WhatsApp: if you message us on WhatsApp, your number and the messages you send.
• How you use the site: pages visited, device and browser type, and how you found us, through Google Analytics, only if you choose “Accept all” on our cookie banner.

3. Why we use it

• To fulfil your order, take payment, arrange delivery or fitment, and handle returns and warranty claims. We need this to carry out our agreement with you.
• To answer your quote or enquiry and contact you about it. For suspension and heavy items, this includes passing your details to the fitment centre that will quote and install the part.
• To run your account, if you have one.
• To send you news and offers, only if you have agreed to receive them. Every email has an unsubscribe link.
• To understand and improve the site, using Google Analytics, only with your consent.
• To measure our advertising: when you place an order, we may share a hashed copy of the email address on the order with Google, so Google Ads can tell us which of our ads led to orders. Only with your consent.
• To prevent fraud and keep the site secure, which is in our legitimate interest and yours.
• To meet our legal obligations, for example keeping tax and accounting records.

4. Who we share it with

We do not sell your personal information. We share it only with the service providers (operators) who help us run the site and fulfil orders, and only what each needs:

• our payment provider, to process card payments;
• courier companies, to deliver your order;
• the fitment centre that installs your part, for fitted items and quotes;
• our website hosting and IT support providers;
• Google (Google Analytics), to measure how the site is used, only with your consent;
• Google (Google Ads), to measure which ads lead to orders, using a hashed copy of your email address, only with your consent;
• Meta Platforms (Facebook and Instagram), to show you our adverts and to measure which of them lead to orders, only with your consent;
• Mailchimp, which runs our newsletter and receives customer and order details from the shop;
• WhatsApp (Meta), if you choose to contact us there;
• Google reCAPTCHA, which checks our contact, quote and enquiry forms and account sign-ups for spam and abuse. It looks at things like your IP address and how you use the page, and is used only to keep the site secure;
• our reviews provider, which shows our Google reviews on the site, only with your consent;
• our professional advisers and authorities, where the law requires it.

Each operator must keep your information secure and confidential and use it only for the service they provide to us.

A hashed email address is scrambled with one-way encryption before it leaves our site, so Google cannot read it. Google can only match it to an account it already holds. It is used to count ad conversions, not to send you anything.

5. Information sent outside South Africa

Some of these providers, including Google, Mailchimp and Meta, store or process information outside South Africa. We use providers that are bound by data protection laws or agreements that give a level of protection similar to POPIA, as section 72 of the Act requires.

6. Cookies

When you first visit, our cookie banner asks for your choice.

• Essential cookies are always on, together with Google reCAPTCHA, which protects our forms from spam. They keep your basket, your login and your cookie choice working. The site cannot work without them.
• Analytics and reviews run only if you choose “Accept all”: Google Analytics, a record of how you found us, and our Google reviews widget.
• Advertising cookies also run only if you choose “Accept all”: Google and Meta use them to show you our adverts on their services and to measure which adverts lead to orders. Section 7 explains this.

To change your choice at any time, use Cookie settings at the bottom of any page.

The same choice applies on our Black November page at blacknovember.oppositelock.co.za, and a choice you make there applies here too.

7. Advertising and measurement cookies

If you choose Accept all in our cookie banner, we use cookies and similar technologies from Google (Google Analytics and Google Ads) and Meta (the Meta pixel). They help us measure how our website and advertising perform, and show you relevant Opposite Lock ads on other websites and apps.

If you choose Essential only, we don’t use them. You can change your choice at any time through Cookie settings.

If you’ve accepted advertising cookies and you place an order or send an enquiry, we may share a hashed version of your email address and phone number with Google and Meta. Hashing turns them into a code that can’t be read as your details. Google and Meta use it only to tell us whether our ads led to that order or enquiry.

Google and Meta may process this information outside South Africa, under their own data protection terms.

To ask about the information we hold about you, contact our Information Officer at info@oppositelock.co.za.

8. Black November early access and our mailing list

If you sign up for Black November early access or our newsletter, we collect your first name and email address, and which page or campaign you signed up from. We use them to email you each Black November drop at 05:00 and to send you other Opposite Lock news and offers, because you ticked the box to agree. Your sign-up is saved in our database (Supabase) and passed by our automation service (Make) to our email service (Mailchimp) and our customer records system (Zoho CRM). Some of these providers store information outside South Africa, including in the United Kingdom, the European Union and the United States, under data protection terms that protect it to a standard similar to POPIA. Every email has an unsubscribe link, and you can also ask us to remove you at info@oppositelock.co.za.

9. How long we keep it

• Orders and invoices: 5 years after the order, as tax law requires.
• Your account: until you ask us to close it. Order records are then kept as above.
• Quote and enquiry forms: only for as long as we need them to deal with your enquiry and any order that follows.
• Newsletter: until you unsubscribe.
• Google Analytics data: kept according to the data retention setting in Google Analytics, then deleted automatically.

10. Keeping it secure

The site uses an encrypted (HTTPS) connection, access to customer information is limited to staff who need it, and our providers are held to the same standard. No system is completely secure, so if a breach puts your information at risk, we will tell you and the Information Regulator as POPIA requires.

11. Your rights

Under POPIA you can:

• ask whether we hold information about you, and for a copy of it;
• ask us to correct or delete it;
• object to us using it, including for direct marketing;
• withdraw your consent at any time, for example by unsubscribing or changing your cookie choice;
• complain to the Information Regulator.

To use any of these rights, email info@oppositelock.co.za. We may ask you to confirm your identity first. Requests for records are handled under our PAIA manual, which is available on request.

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

12. Children

The site is not aimed at children under 18, and we do not knowingly collect their information.

13. Other websites

Links to other websites, including our Route Explorer and Learn Hub apps, are covered by those sites’ own privacy policies.

14. Changes to this policy

We will update this policy when how we use information changes. The date at the top of the page shows when it was last updated.

15. Contact us